Refund & Cancellation Policy

Effective November 8, 2026

The short version: Cancel any time and you won't be charged again. If you're unhappy with a charge, ask within 14 days and we'll refund it.

Cancelling a subscription

You can cancel a paid plan at any time. In Famillium, go to Manage › Plan & billing and choose Manage payment, or email us and we'll cancel it for you.
Your plan stays active until the end of the period you've already paid for. After that it won't renew and you won't be charged again.
Nothing is deleted when a plan ends. Features and usage beyond the free plan's limits are paused until you subscribe again or make room.

Refunds

14-day refund. If you're not satisfied, email us within 14 days of a charge (a first purchase or a renewal) and we'll refund that charge in full and cancel the plan.
After 14 days, charges are not refundable, and we don't give partial refunds for the unused part of a month or year. You keep the plan until the end of the period.
Billing mistakes, such as a duplicate charge or a charge after you cancelled, are always refunded in full, whenever you tell us.
Refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank.

How to ask

Email contact@stonaltar.com from the email address on your account, with the name of the group and the date of the charge. Please contact us before disputing a charge with your bank. We can usually fix things faster.